Inkwood – Terms & Conditions

Welcome to Inkwood! These Terms and Conditions govern the use of this website and the purchase of products available in our online shop. By using this site, you agree to comply with these terms.

1. Our products: All items sold on Inkwood are handmade and laser-engraved using original designs. As these are artisanal products, there may be slight variations from one item to another. We use woods from Italian suppliers. We primarily use cherry wood, and the working process begins with designing the artwork with graphic software through to the creation of the finished product.

2. Custom orders: We offer customizable products. By submitting a custom request, you confirm that the content provided (texts, symbols, graphics) does not violate third-party rights. Inkwood reserves the right to refuse orders deemed inappropriate or illegal.

3. Prices and payments: All prices are listed in euros (€) and include VAT where applicable. We accept secure payments via major credit cards, PayPal, and other methods available at checkout.

4. Shipping and delivery: We ship worldwide via trackable and reliable couriers. Shipping times and costs vary depending on the destination and will be visible at the time of purchase. Inkwood is not responsible for additional costs due to customs.

5. Returns and refunds: For more information, please see our Return Policy.

6. Intellectual property: All designs, logos, product images, and content on this site are the property of Inkwood. The use, copying, or reproduction of such materials is not permitted without our written authorization.

7. Contacts: For any questions, you can write to us at inkwoodlab@gmail.com or contact us directly via message on the platform from which you purchased the item.

Return and Refund Policy:
We want you to be fully satisfied with your purchase from Inkwood. If there is a problem, we are here to help.

1. Requirements: You can request a return or refund within 14 days of receiving the item, in accordance with EU regulations.

2. Conditions: We accept returns only if:

– The item is intact, unused, and in its original packaging

– A request is sent to us via email within 14 days

– The item is not personalized or custom-made (except in case of defects)

3. Exceptions: Custom or personalized products cannot be returned or refunded, unless they have an error or defect attributable to us.

4. How to return an item: To initiate a return, contact us at inkwoodlab@gmail.com. The return shipping costs are your responsibility. Once we have received and inspected the product, we will issue the refund within 5 business days.

5. Damaged items: If the product arrives damaged, we ask you to send us detailed photos within 48 hours of delivery. Depending on the case, we will provide a refund or a replacement.

6. As each item is made to order, please carefully verify the model of the device you are purchasing. We cannot process returns for an error in model selection.